Cancellation & Refund Policy

2. How to stop a subscription

We do not currently expose a one-click “Cancel” button inside the dashboard. To stop a paid plan from renewing:

1. Email support@technotalim.com from the same email address that owns the workspace.
2. Include the product (Forms / Web Hosting / QR Generator), the workspace name, and the transaction reference of the most recent payment.
3. Send the request at least 48 hours before the renewal date so we can disable the Razorpay token in time.

We confirm by reply email when the auto-renewal has been disabled. The current paid period continues to run — you keep full access until it expires.

Online courses

Course enrolments are activated immediately on payment confirmation. Because the course material is unlocked at that moment, an enrolment cannot be reversed.

Development services

Custom development engagements are governed by the project agreement signed at the start of the engagement. Any winding-down rules — including a stop-work fee if work has commenced — are defined in that agreement. Email support@technotalim.com to discuss.

3. No refunds — what this means

TechnoTaLim does not offer voluntary refunds. This includes:

• Subscription fees, once a billing period has started — full or partial.
• Course fees, once enrolment is activated.
• Development service deposits, once project work has commenced.
• Unused capacity — downgrading from a Pro plan to a Free plan mid-month does not entitle you to a partial refund.
• “Changed my mind” requests at any point after payment confirmation.

This is the standard SaaS practice (the same approach taken by most subscription products in the market). It keeps prices low and the team focused on building features instead of operating a refund desk.

We strongly recommend trying the Free plan first to confirm the product fits your needs before purchasing a paid plan.

4. The only exception — payment-processor mandated refunds

The two situations below are handled outside our discretion — they are obligations under Razorpay’s rules and RBI regulations, not voluntary policy choices:

• Duplicate charge — if Razorpay processes the same payment twice for the same plan due to a technical glitch, we reverse the second charge as soon as we are able to identify it.
• Unauthorised charge — if you can demonstrate that the payment was made without your knowledge or consent (e.g., card fraud), we cooperate with Razorpay and your bank to reverse the charge.

To raise either, email support@technotalim.comwithin 30 days of the relevant charge with the Razorpay transaction reference and a short description of what happened. Razorpay’s standard refund window is 5–10 business days from approval.

Any refund required by Indian consumer law that cannot be waived contractually is also honoured.

5. Workspace data after cancellation

• When auto-renewal is disabled, the workspace is downgraded to the Free plan at the end of the paid period (where a Free plan exists for that product).
• If the Free plan’s limits cannot hold all your data (e.g. more forms than the Free tier allows), the workspace becomes read-only for 30 days so you can export or delete content.
• After 30 days of read-only state, the workspace is suspended.
• Suspended workspaces remain recoverable for 90 days. Re-activating a paid plan within that window restores full access.
• After 90 days of continuous suspension, the workspace and all its content are permanently deleted. This includes form submissions, hosted files, and audit logs. We cannot recover them after this point.
• Encrypted backups roll off within a further 90 days.

If you want to export your data before cancellation takes effect, use the in-product export tools (Forms → Export, Web Hosting → File Manager → download) or email support@technotalim.com.

6. Chargebacks

Please raise any payment concern with us first, before disputing the charge with your bank or card issuer. Chargebacks for charges that match our records and this policy may, at our discretion, result in suspension of the related workspace pending resolution. Bank-side chargeback fees passed on by Razorpay may be deducted from any subsequent payment.

7. Grievance Officer

If you believe a payment-processor refund has been wrongly denied, escalate to our Grievance Officer (appointed under Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020):

8. Contact us

For cancellation or payment queries: